Australian Apprenticeship Support Services
13 28 79
Employer support, every step of the way

Hiring an apprentice? We'll help you fund, train and keep them.

We partner with businesses across every industry to make apprenticeships work, from funding and incentives through to training contract completion, so you get better retention and completion outcomes.

Knowledge & trust you can rely on

BUSY At Work has supported employers and apprentices for more than 25 years. Our wraparound support model is built to keep apprentices in the job and moving toward completion, so the investment you make in hiring an apprentice actually pays off.

How we support you, step by step

Funding and incentive advice

Certain government incentives are available to help eligible employers subsidise wages and training-related costs (eligibility criteria applies). We assess your and your apprentice or trainee's eligibility, process the incentive claims on your behalf, and provide technical support navigating the claims system (ADMS), so you get the benefit without the paperwork.

Training contract completion

We complete the Training Contract with you and your new apprentice or trainee and lodge it with the State Training Authority for registration. From there we track progress toward completion, and once every competency, on and off the job, has been signed off, we help coordinate the completion agreement between you, your apprentice and the training provider.

Apprentice induction

Before your apprentice or trainee starts, we run a full induction for both of you, and complete an assessment to determine readiness and identify any tailored support that could help, covering expectations, responsibilities and what to expect over the life of the training contract.

Technical support

From accessing and navigating the government's ADMS claiming system to day-to-day questions about the training contract, our team is a phone call away on 13 28 79, for both you and your apprentice or trainee, for the life of the apprenticeship.

Mentoring and education

Every apprentice and trainee gets access to ongoing mentoring from one of our industry-qualified mentors, plus education and support services to help them stay engaged with their studies, because apprentices who feel supported are far more likely to finish.

Ongoing wraparound support

We stay in touch throughout the apprenticeship or traineeship, checking in with you and your apprentice or trainee to see how things are going and offering further support if needed, so small issues get resolved before they put a completion at risk.

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Frequently asked questions

What's the difference between an apprenticeship and a traineeship?

Apprenticeships generally relate to trade qualifications (carpentry, electrical, plumbing, cooking, automotive and more), while traineeships usually cover non-trade certificate qualifications (retail, hospitality, business, IT, tourism and more).

Can a casual employee or subcontractor become an apprentice?

No. While engaged as a casual or subcontractor, a person can't be signed up as an apprentice or trainee. They need to be employed under the required PAYG, super and fringe benefits tax obligations.

How long does an apprenticeship or traineeship take?

Full-time apprenticeships typically take 36–48 months (Cert III to Advanced Diploma); full-time traineeships usually take 12–24 months (Cert II to Advanced Diploma). Prior learning and experience can count toward completion.

What does it cost, and are incentives available?

Certain government incentives are available to eligible employers to help with wages and training costs (eligibility criteria applies). We can advise on what you may be eligible for and manage the claims.

Can I amend or cancel a training contract?

Yes. Contact us on 13 28 79 at any time and we'll help you make the change.

What happens when training is complete?

Once every required competency has been signed off, you, your apprentice or trainee, and your training provider sign a completion agreement, which the provider then lodges with the relevant State Government authority.

Success stories

“My favourite part of the job is seeing a concept sketch turn into a finished product. Without support from BUSY At Work, I wouldn't have had this opportunity.”

Brock Hodgson
Apprentice Jeweller

“Through an apprenticeship, BUSY At Work made it possible for me to pursue work I had always wanted to do!”

Charlee Chaplin
Apprentice Painter

“Through BUSY At Work, we've had a number of current and completed apprentices. Support is excellent and we'll continue to partner with them to meet our employment needs.”

Danny Bakos
JWB Construction

Get in touch

Have a question, or ready to get started?

Fill in the form and we'll call you back, or reach us directly. Our team can talk you through funding, training providers, or anything else covered on this page.

Call us 13 28 79

National coverage

BUSY At Work supports employers and apprentices across Australia, with local teams who know your industry.

Request a call back!